If your Service listing is in a Services subcategory, it is a monthly subscription that renews until you cancel. You can cancel a self-managed listing by deactivating or deleting it from My Listings.
These listings do not renew automatically, so there is no subscription to cancel. If you do not renew the listing, it expires at the end of its current period.
If an Account Executive manages your listing, contact them to cancel it so it is processed correctly. If you are not sure who your Account Executive is, KSL Support can help you find out.
In the App
Cancel in the app
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Open the KSL Classifieds app and tap My Account in the bottom navigation.
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Tap My Listings.
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Find your Service listing and tap ⋯.
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Choose how to cancel:
- To deactivate the listing, tap Deactivate.
- To delete the listing, tap Delete. Choose a reason for deleting, then tap Submit & Delete.
On the Web
Cancel on KSL.com
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Hover over Classifieds in the Marketplace menu.
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Click My Listings.
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Find your Service listing and click Manage >.
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Choose how to cancel:
- To deactivate the listing, click Deactivate.
- To delete the listing, click Delete. In the Delete Listing? window, choose a reason if you would like, then click Delete to confirm.
What happens after you cancel
After you deactivate
After you deactivate your listing, it stays live on KSL and in search results until the end of the time you have already paid for.
After you delete
A deleted listing moves to Deleted status in My Listings. We keep a copy for 30 days in case you change your mind. You can restore it by selecting Activate.
Permanent deletion:
After 30 days, the listing and its data are permanently deleted. To delete it right away, find the listing in My Listings and select Delete (No Undo). This cannot be undone.
Need more help?
If you need help finding your Account Executive or cancelling a specific listing, contact KSL Support at support@ksl.com or 801-515-2309.
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