Why Isn't My Listing Showing

Please read this article to learn more about possible reasons why a listing may not appear on KSL for a period of time.

To ensure a positive experience for our users, KSL Classifieds continually monitors all listings. If your listing does not appear as expected, consider these common reasons:

1. New listing: All listings go through an automated review and upload process, which usually takes about 15 minutes.

2. Listing fee avoidance: Listings must be placed in the correct section or sub-category. Any listings posted in the wrong category to avoid fees will be removed.

3. Automated hide: Occasionally, automated processes may incorrectly hide listings. These will be reviewed and made live as quickly as possible. If your listing is down for an extended period, please contact us at support@ksl.com.

4. Item is mislabeled: Listings must be posted in the appropriate section (e.g., Cars, Classifieds, Jobs). For instance, a Classifieds listing placed under Cars will be removed.

5. User account misidentification: Businesses are not permitted to post listings as private sellers. If a business exceeds its private listing limits, the listings will be removed.

6. Listing fee is due: If you have unpaid fees for listings, contact support@ksl.com or reach out to your account executive directly.

7. Compromised account: If an unauthorized user is modifying your account, your listings will be removed, and that user will be blocked from creating additional listings.

8. Listing violates KSL Terms of Use: Any listing that violates our Terms of Use will be removed.

   Common violations include:

   • The listing promotes a product or service that is prohibited.
   • Duplicate listings within 14 days of the original.
   • Incorrect descriptions or prices that do not match the item being sold.
   • Exceeding the number of listings allowed for a user or business.
   • Inappropriate words or images in the photos, title, or description.

When a listing does not comply with our Terms of Use, an email outlining the required modifications is sent to the email address associated with the account.

Questions?

If none of the above issues apply, or if you suspect your account has been compromised, please email our Support Team at support@ksl.com or (801) 515-2309. We’re happy to provide additional assistance!