Yes, It Was Me That Logged Into My Account

Thank You for Being Security Conscious

We appreciate you taking the time to verify it was you who logged into your KSL Marketplace account. Your account is safe, and no further action is required. You're all set and can continue buying and selling to your heart's desire!

Protecting our marketplace community from fraud is one of our top priorities, and we appreciate your support. A few ways to help keep your account secure are listed below.

Safe Practices for Buyers and Sellers

Use Messages to communicate about KSL Marketplace listings whenever possible. Never provide personal information that is not available to the public.
Be cautious when dealing with people outside of local communities, especially outside of the country.
Be cautious of anyone who refuses to communicate by phone.
Always verify the item's condition and payment before completing the deal.
When using payment platforms like Apple Pay, Venmo, or similar services, meet in public and have the item in hand before sending money.
Be cautious of uncommon payment apps.
Meet in public to complete transactions.
Bring a friend or family member with you, especially for high-value transactions.
Avoid clicking links sent to you through messages from buyers or sellers. Go directly to any website or payment service yourself.
Take a screenshot of the listing for your records.

Recognizing Suspicious Activity

When selling:

A buyer asks you to share a verification code sent to your phone, whether from Google, a text message, or any other service. Legitimate buyers will never need you to verify your identity this way.
The buyer says they are currently out of the country.
The buyer offers to pay with a money order or cashier's check for significantly more than the asking price.
The buyer explains that a third party or service will pick up the item.
The buyer requests a history report on the item or vehicle through an unknown source, often with an accompanying website link.
A buyer asks you to scan a QR code to "receive" payment. Do not scan QR codes from an unfamiliar buyer or use them to provide financial or account information.
A buyer sends you a link to "confirm" or "accept" payment, or asks you to verify your identity through an unfamiliar website.

When buying:

Listing images do not seem original or are commonly used on other sites.
The seller asks for payment before you have seen the item or property.
Images have background details that are abnormal for the local area, such as palm trees.
The seller says a third party or service will deliver the item.
Listing images appear AI-generated or overly polished. Look for unnatural details, blurred text, or distorted backgrounds.
The listing price is significantly below market value for the item. If the deal seems too good to be true, it probably is.

For a full list of red flags, scam types, and safety tips, visit our Be Aware: Don't Get Scammed article.

Questions?

If you have any additional questions, contact KSL Support at support@ksl.com, call 801-515-2309, or chat with us online.

Thank you for helping keep KSL Marketplace a safe place for everyone.