Thanks for confirming the login was yours. You don't need to take any action for this security alert, but it's always a good idea to keep your account information private and watch for unusual activity.
Here are a few simple ways to help keep your KSL account and transactions safe.
Safe practices for buyers and sellers
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Keep conversations in KSL Messages whenever possible.
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Don't share passwords, verification codes, Social Security numbers, financial information, or other sensitive details.
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Open websites and payment apps yourself instead of using links sent by buyers or sellers.
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Check the item, property, payment, and paperwork before completing a transaction.
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Meet in a public place and bring someone with you for high-value transactions.
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Be cautious with unfamiliar payment apps or unusual payment instructions.
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Save a screenshot of the listing and keep important messages for your records.
Warning signs when selling
Be cautious if a buyer:
- Asks for a verification code. This could be a code sent to your phone, Google account, or another service. Legitimate buyers don't need these codes.
- Says they are out of the country and can't meet you.
- Offers a cashier's check or money order for more than the asking price.
- Says a third party will pick up or deliver the item.
- Asks you to use an unfamiliar vehicle-history or authentication website.
- Sends a QR code to "receive" payment.
- Sends a link to confirm or accept payment. They may also ask you to verify your identity through an unfamiliar website.
Open the payment app yourself and check your available balance. Don't rely on screenshots, emails, or links as proof that you've been paid.
Warning signs when buying
Be cautious if:
- The listing photos appear reused or don't seem original.
- The seller asks for payment before you can see or verify the item or property.
- Photos include unusual details for the area. This could include palm trees or distorted backgrounds.
- The seller says a third party will deliver the item.
- The images appear AI-generated or overly polished. Unnatural details, blurred text, or distorted backgrounds may be worth a closer look.
- The price is far below what similar items usually sell for.
One warning sign by itself doesn't prove someone is a scammer. It's a reason to slow down, ask questions, and verify the details before sending money or sharing information.
For more examples and safety tips, visit Be Aware: Don't Get Scammed.
Questions?
If you have any additional questions, contact KSL Support at support@ksl.com, call 801-515-2309, or chat with us online.
Thank you for helping keep KSL Marketplace a safe place for everyone.
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