No It Was Not Me That Logged Into My Account

Thanks for letting us know. If you don't recognize a login to your KSL account, someone else may have accessed it.

Secure your account

Start in your Account Settings – Security page.

Change your password. Click Edit next to your password. Choose a new password that you haven't used before, and don't reuse a password from another website.
Log out of all devices. Click Log Out Of All Devices below your password. This ends active sessions on devices you don't recognize.

Can't access your account? If your email address was changed, contact KSL Support before trying to create another account.

Check for changes you didn't make

After securing your account, take a quick look through the following:

Your email address and phone number under Account Settings.
Your active listings, including edits or new listings you didn't create.
Your recent Messages for anything sent without your knowledge.
Your account activity and contact information.

If anything looks unfamiliar, save a screenshot and contact KSL Support. We'll help you figure out what happened.

Watch for common scam attempts

Here are a few warning signs we see most often. A single sign doesn't always mean someone is trying to scam you, but it's a good reason to slow down and check the details.

When selling

Verification codes. A buyer asks for a code sent to your phone, Google account, or another service. Legitimate buyers will never need a code from your phone or another account. Never share verification codes with someone who contacts you through KSL.
Overpayment offers. A buyer offers a cashier's check or money order for more than the asking price, then asks you to send money back.
Unfamiliar websites. A buyer asks you to use an unfamiliar vehicle-history or authentication website, often through a link they sent.
Several warning signs at once. Be cautious when someone combines an out-of-area story, urgency, third-party pickup, unusual payment instructions, or a request to move the conversation away from KSL Messages.

When buying

Photos that don't seem original. Listing photos appear reused, overly polished, or include details that don't fit the item or area.
Payment before you can verify. The seller asks for money before you can see or verify the item or property.
Unusual delivery or payment requests. The seller says a third party will deliver the item, asks you to use an unusual payment method, or wants to move the conversation away from KSL Messages.

If something feels off, trust that instinct. It's okay to walk away and verify the details before sending money or sharing information.

For more examples, see Be Aware: Don't Get Scammed.

Need more help?

If you need help securing your account or notice activity you do not recognize, contact KSL Support at support@ksl.com, call 801-515-2309, or chat with us online.

Thank you for helping keep KSL Marketplace a safe place for everyone.