No It Was Not Me That Logged Into My Account

Thank you for letting us know it was not you who logged into your KSL Marketplace account. Because someone else may have accessed your account, the most important thing to do right now is change your password and log out of all devices.

How to Secure Your KSL Marketplace Account

Change Your Password and Log Out of All Devices

Go to your Account Settings – Security page.

  1. Change your password. Click Edit next to your password. Choose a new password that you haven't used before, and avoid reusing passwords from other websites.
  2. Log out of all devices. Click Log Out Of All Devices (located just below your password). This will end any sessions you didn't start.

If you run into any issues or have questions, our Support Team can help.


Account Security Checklist

After changing your password and logging out of all devices, take a few minutes to check the rest of your account for anything unusual:

  • Review your email and phone number under Account Settings to make sure they haven't been changed.
  • Check your active listings for edits you didn't make or new listings you didn't create.
  • Look through recent Messages for anything sent without your knowledge.
  • Contact our Support Team if anything looks wrong or unfamiliar.

Recognizing Suspicious Activity

Protecting our marketplace community from fraud is one of our top priorities, and we appreciate your help.

Here are a few common warning signs to keep in mind:

When selling:

  • A buyer asks you to share a verification code sent to your phone, whether from Google, a text message, or any other service. Legitimate buyers will never need you to verify your identity this way.
  • The buyer says they are currently out of the country.
  • The buyer offers to pay with a money order or cashier's check for significantly more than the asking price.
  • The buyer explains that a third party or service will pick up the item.
  • The buyer requests a history report on the item or vehicle through an unknown source, often with an accompanying website link.

When buying:

  • Listing images do not seem original or are commonly used on other sites.
  • The seller asks for payment before you have seen the item or property.
  • Images have background details that are abnormal for the local area, such as palm trees.
  • The seller says a third party or service will deliver the item.

For a full list of red flags, scam types, and safety tips, visit our Be Aware: Don't Get Scammed article.


Need more help?

If you need help securing your account or notice activity you do not recognize, contact KSL Support at support@ksl.com, call 801-515-2309, or chat with us online.

Thank you for helping keep KSL Marketplace a safe place for everyone.

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