Follow these detailed instructions help identify why your account is inaccessible, how to access it, and if it may be reactivated in cases of Suspension.
Where to Start
If you’re unable to access your account, it’s recommended that you start by requesting a password reset link via email.
- Go to KSL.com.
- Hover over the person icon in the upper right corner and select Sign In.
- Select Forgot Password? from the bottom right, just below the login field.
- Enter your email address and select Send Email.
- Navigate to your email account and find the email from KSL Support with the subject line, "Forgot password on ksl.com."
- Please allow up to 5 minutes for delivery. If you still don’t see it, check your Spam, Junk Mail, or any other folders where it may have been filtered.
- Select Reset Password from the email.
- Enter a new password and then confirm it.
- When finished, select Change Password.
- Return to KSL.com and try logging in as usual.
Still unable to log in? Here are some additional steps to take:
- Manually enter your email address instead of using your device’s auto-complete function.
- Contact our Support Team at support@ksl.com or call 801-515-2309 for assistance.
Suspension
In some cases, users may be unable to access their accounts due to a suspension. Depending on the reason, you may be eligible to reactivate your account.
Issues eligible for reactivation:
- Your account was fraudulently taken over by another user.
- Your account was flagged by our automated system (often due to VPN usage).
Issues not eligible for reactivation:
- Creating multiple accounts to bypass listing limits.
- Continued failure to comply with KSL Classifieds' Terms of Use after previous warnings.
- Posting highly offensive or objectionable content.
KSL Terms of Use
As outlined in the terms, "The operator may suspend, ban, or remove/disable listings that, in the operator’s sole discretion, violate the Posting Rules identified within these Classifieds Terms or which the operator considers objectionable or in poor taste. Operators may act to prevent anyone who violates these Classified Terms from posting or viewing listings on the sites and may block access to the sites."
You can read the full KSL Classifieds Terms of Use here.
Reactivation
If you believe your account was suspended incorrectly, please email us at support@ksl.com. The CommuniTeam will explain why the action was taken and assist in reactivating your account, if eligible.
Questions?
If you have any questions or concerns regarding your account, please contact our Support Team at support@ksl.com or (801) 515-2309. We’re happy to assist you!
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