What to Do if Your Account Has Been Suspended

Can’t log in to your KSL account, or think it may be suspended? Jump to the section that matches your situation.

Where to Start

If you’re unable to access your account, it’s recommended that you start by requesting a password reset link via email.

Please allow up to 5 minutes for delivery. If you still don’t see it, check your Spam, Junk Mail, or any other folders where it may have been filtered.

Still unable to log in?

Here are some additional steps to take:

Manually enter your email address instead of using your device’s auto-complete function.
Check Caps Lock. Passwords are case-sensitive.
Check your VPN connection. If you’re using a VPN, try temporarily turning it off and logging in again. VPN connections can sometimes interfere with login attempts.

Suspension

In some cases, users may be unable to access their accounts due to a suspension. Depending on the reason, you may be eligible to reactivate your account.

Issues eligible for reactivation

Your account was fraudulently taken over by another user.
Your account was flagged by our automated system (often due to VPN usage).

Issues not eligible for reactivation

Creating multiple accounts to bypass listing limits.
Continued failure to comply with KSL Classifieds' Terms of Use after previous warnings.
Posting highly offensive or objectionable content.

Reactivation

If you believe your account was suspended incorrectly, please email us at support@ksl.com. The CommuniTeam will explain why the action was taken and assist in reactivating your account, if eligible.

You can read the full KSL Classifieds Terms of Use.

Need more help?

If you have any questions or concerns regarding your account, please contact our Support Team at support@ksl.com or (801) 515-2309. We’re happy to assist you!