Related: How to Block or Report a Messages User
Unblocking a user is currently only available through our Support Team.
Need to unblock someone in KSL Messages? Our Support Team can help review your request and reverse the block when we’re able to identify the account.
Include this in your request
To help us find and reverse the block, please contact us and include as much of the information below as possible.
- Your email address for KSL
- The estimated date and time the user was blocked
- The name of the user you want to unblock
- The item and listing number, if available, for the listing you were messaging about
- Any other details or contact information you have connected to this user
Confirmation
Once we receive your request and can identify the connected account, we’ll unblock that account and provide confirmation. We reply to the email address on the account.
If we’re unable to identify the account using the information provided, we may ask additional questions to help get things resolved.
Need more help?
If you have questions or concerns about KSL Messages, please contact our Support Team at support@ksl.com or 801-515-2309. We’re happy to help.
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